Services We specialize in performance improvement of cross-functional processes. Our associates have experience in: new product development and launch; production and order fulfillment; distribution and logistics; change and configuration control; materials and supplier management; project and program management; and other vital processes involving multiple work groups, departments, and trading partners. We work at all levels of your organization and we contribute to all stages of your reengineering process -- from awareness and motivation, through implementation of better methods, practices and systems. Experience Our associates have assisted in all phases of business process reengineering, from the identification of opportunities through the planning, design, and reconstruction of processes and systems. We use a broad range of tools and techniques, tailored to each client situation. We have a powerful planning methodology called "MAXiT" but its use is not mandatory, if our clients have their own, preferred approach. We maintain extensive research files on "best practices" in a variety of business processes. We also maintain a network of business and technical specialists for in-depth assistance in the analysis of highly-specialized business operations. All reengineering work is independent and unbiased. Our methodology is freely given in the course of our assignments. We sell or resell no applications software or hardware. Our role is to help our clients analyze and make significant improvements in their business operations. Specific project experience includes the following activities: Orientation of Teams and Projects: Identification of critical issues and forces. Developing project scope and objectives. Orienting senior management and gaining their commitment. Developing project teams and work plans. Training the project team in specific analytical techniques. Business Modeling: Process, data, organization, and facility models, using a variety of methods from information engineering and industrial engineering. Training of project teams in diagramming techniques. Special attention to cross-functional business processes and "the extended enterprise" of subcontractors, customers, suppliers, and other trading partners. Identification of Opportunities: Relationships among customer needs and business objectives, functions, products and services. Brainstorming sessions. Benchmarking. Examination of major organizational alternatives, including "external" options such as contracting, spinoffs, and other innovative ventures. Program Management and Integration: Linking and coordinating improvement projects. Integrating the reengineering effort with ongoing programs of continuous improvement, empowerment, total quality management, information systems integration... Resource Planning and Justification: Establishing the costs and benefits of specific reengineering proposals. Organizational Improvement and Change Management: Improving individual, group and organizational capabilities. Assessing and developing skills, culture, and organizations. Communication planning. Change management training. Information Technology Planning: Assessment, planning and design of the information infrastructure to support reengineered business processes. Development of standards. Integration of systems across functions and locations, including the extended enterprise. Facilities and Logistics Planning: Establishing plans and responses to radical restructuring and reengineering. Locations of sites, mission statements, logistics and real estate strategy, if required. For more information on our other types of consulting services, see the following: Organizational Improvement & Change Management; Information Systems Integration; Facilities Planning & Operations Improvement. Please see our Typical Projects page for a description of some of the ways we have helped our clients.